Shipping and Returns

Shipping Policy

We always ship within 48 hours of purchase as we aim to get our products to your door ASAP. 

Return & Exchange Policy

Return on Damaged or Expired Product

Our return policy is only valid for 30 days from the date of purchase and only if a product is defective, damaged or expired. If 30 days have gone by since your purchase, we can no longer offer a return.

Due to the nature of our products being perishable, we do not allow returns once the item has shipped from our warehouse.

If you received a product from Cann-Ade that is defective, damaged or expired and wish to exchange it for the same item, please follow these steps:

1) Message us in the contact section of this website
2) Please reflect your order number (i.e Order 1450) in the Subject line
3) In the message, you must include photos of the defective, damaged and or expired product so we can see what is wrong with it
4) Please describe the reason for your return

Once we receive your message, we will review and reach out to you to verify your details and confirm an exchange. Exchanges are processed as quickly as possible, normally within 24 hours.

 

Shipping:

Cann-Ade will cover the cost of shipping for all returned defective, damaged or expired product. We work to ship out exchanges within 24 hours of receiving your return request.